6 Steps to Creating a Customer-Focused Culture to Support Your Organization

6 Steps to Creating a Customer-Focused Culture to Support Your Organization

How to be effective with your communication and leadership to define and deliver a customer-focused culture.

FACULTY: SHEP HYKEN | Time: 60 Minutes

$49 USD

More About the Course

Description

Are you looking for ways to create a stronger service culture that builds loyal relationships with your stakeholders and a better environment for your employees?

This course is for professionals in human resources who are looking for effective communication and leadership strategies to define and deliver a customer-focused culture. Everyone needs to be in alignment in a customer-focused organization. Certain steps require the participation of everyone in the organization.

Some of the benefits of taking this course are:

  • Satisfied stakeholders are converted to loyal stakeholders.
  • Excellent human resource service can lead to more sales from existing members.
  • Your stakeholders become advocates, creating word of mouth advertising.
  • A service-focused organization reduces employee turnover.

Learning Objectives

  • Engage with the real circumstances facing you every day in order to solve problems and improve the function of your team.
  • Optimize your communication.
  • Increase your action orientation.
  • Discover the negative impacts of action without responsibility and learn what you can do to fix it.
  • Learn to identify pinch points that stop the flow of business.
  • Acknowledge progress effectively using eight key steps. Give meaningful recognition that improves overall results.
  • Identify important leadership habits and commit to using them effectively.
  • Increase your influence in your workplace.

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