Shep Hyken

Why Learn with Shep Hyken?

  • Transform your organization into a seriously customer-focused operation
  • Focus on Customer Needs and Expectations
  • Emphasize Positive Language
  • Meeting and Exceeding Expectations
  • How to effectively handle Confrontations

Shep Hyken's Online Courses

More About Shelp Hyken

 Shep Hyken, CSP, CPAE is a customer service expert, Hall of Fame professional speaker and New York Times and Wall Street Journal bestselling author and Forbes contributor who works with professionals, their companies and organizations who want to learn how to create Moments of Magic and build loyal relationships with their customers and employees.

Trusted by 100’s of clients including:

Lexus, Edward Jones, Disney, American Express, Merrill Lynch, Fours Seasons, AT&T, Enterprise Rent-a-Car, the International Customer Service Association (ICSA) and many more.

Shep Hyken Customer service ONline Courses

CUSTOMER SERVICE SKILLS