Episode 2

Shep Hyken and Íñigo Sánchez-Cabezudo

Coffee With Lisa and Shep Hyken

Creating the Optimal Employee Experiences
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Empower ALL of your employees to make the experience perfect for your customers.  It's your responsibility to make your employee experiences Moments of Magic.

Strong employee engagement is good for any businesses bottom line.

Coffee With Lisa Show airs on Facebook  Live-  @LisaPatrickBFD.

More About the Conversation

The Challenges of HR Today!

Join Lisa, Shep, and Inigo as they discuss the challenges of today HR professionals and the solutions to help them be more profitable and build Customer-Centric cultures on the Coffee With Lisa show, Tuesday October 24th at 10AM MST.

Does a customer service mentality in HR require all HR staff members to deal with employees of the company as internal customers?

Why is it so important for HR professionals to understand why they must hire people to fit the culture and align the organization’s core value, mission, and vision?

Discover the secret that customer service is not just a department but a philosophy. What role does HR have with implementing that philosophy?

Shep Hyken

He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

Shep Hyken offers HR professionals Continuing Education
Íñigo Sánchez-Cabezudo | Director, Global Markets SHRM

Íñigo Sánchez-Cabezudo | Director, Global Markets SHRM

An International professional with over 20 years of experience in the global markets brings his vast experience to SHRM.  Bilingual in English and Spanish, fluent in French and basic knowledge of Portuguese, accustomed to working in a multi-cultural environment Inigo is know for his successful track record helping and supporting HR professionals advance in their careers.