Blog

How to be a recognized leader in HR when you become the go-to expert.

Posted on
SHRM at XTRAcredits

As the demand for great talent grows, it’s increasingly clear that skills and knowledge are precious commodities. Many professions have a credentialing process but, just because a credential exists doesn’t always mean the reasons for obtaining that credential are obvious. Within the human resources field, there has been a greater emphasis on certifications and graduate […]

Blog

How the “Un-Wow” in a customer service experience will get results.

Posted on
Customer Service Experience XTRAcredits Blog Shep Hyken

Everyone wants to WOW their customers. They think that customer delight comes from going above-and-beyond or delivering an over-the-top customer service experience. I’ve always preached that the most amazing companies will occasionally deliver the above-and-beyond customer experience. But it is usually isolated incidents when a customer’s expectations are exceeded, when an employee properly handles a […]