From sales pitches, meetings, to online training lectures, good presentation, and public speaking skills are key to ensuring that you create greatness in life and in your business world. Public speaking is not a talent – it is a skill that can be learned and improved upon. Good presentation skills are no longer a nice skill to have; they can mean the difference […]
“Round up the usual suspects,” the gendarme ordered in the famous line from the movie Casablanca. And frequently that’s how executives think when they try to create the most successful teams, committees, or task forces. The boss says or thinks something like: “Let’s appoint anyone who might know something about this issue.” Or even […]
As an organization gets larger, there is a tendency to start to focus more on overhead and profit and less on customer acquisition, and even more important, retention. What’s happening on the inside of the company is felt on the outside by the customer. – Shep Hyken My friend and customer service colleague, Steve Digioia […]