How often has someone asked you what are you roadblocks to success? Most of us have faced a situation in our lives, a fork in the road, where we have a decision to make. We likely know the answer that’s right for us, but we seek counsel from a friend, loved one, or coach because […]
Everyone wants to WOW their customers. They think that customer delight comes from going above-and-beyond or delivering an over-the-top customer service experience. I’ve always preached that the most amazing companies will occasionally deliver the above-and-beyond customer experience. But it is usually isolated incidents when a customer’s expectations are exceeded, when an employee properly handles a […]
If your organization wants to get that competitive edge and increase your profitability, then as a professional you need to start to place more focus on the importance of soft skills for your own professional development and your team. This is especially important for HR professionals when you are recruiting new staff and as you […]