How the “Un-Wow” in a customer service experience will get results.

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Customer Service Experience XTRAcredits Blog Shep Hyken

Everyone wants to WOW their customers. They think that customer delight comes from going above-and-beyond or delivering an over-the-top customer service experience. I’ve always preached that the most amazing companies will occasionally deliver the above-and-beyond customer experience. But it is usually isolated incidents when a customer’s expectations are exceeded, when an employee properly handles a […]