We recommend first clearing your cache and rebooting your device. If the problem still persists, please email us at: email@example.com
How do I access the course after I have purchased it?
You’ll receive an automated email that provides your login information. Sign in via the link provided within your email (https://xtracreditsvt.lightspeedvt.com/) to access the XTRAcredits platform. Once you have logged in, access the Training Centre to initiate your course.
What is the best browser to access the XTRAcredits site with?
We recommend you open the XTRAcredits Virtual Training Centre using Chrome for optimal site performance.
How do I login to access the XTRAcredits Virtual Training Centre from the website?
All courses purchased are located within our virtual training platform Training Centre.
When will I have access to the course?
Your course is available immediately after purchase. All you need to do is login to our virtual training platform to access it.
What if I need additional time to complete the course?
You have 90 days to complete your course from the date of purchase.
What will I get once I complete the course?
Once you have successfully completed the course, you’ll have the ability to print your completion certificate.
How will I know if all the necessary information that I need to apply my credits to my continuing professional development plan will be on my completion certificate?
You will be prompted to answer a short series of questions when you print your certificate that addresses all the necessary information to be applied to the certificate before you print.
Does the completion certificate have the XTRAcredits CE Provider ID on the certificate?
Yes, when the CE provider ID is required by the accrediting body.
How do I print my competition certificate?
Click here for step-by-step instructions on how to print your completion certificate.
Is there a copy of the certificate that I can access after 90 days?
You must print and retain a copy of your certificate for your own records.
What is the refund policy?
All sales are final.
What is continuing education?
Continuing education involves the mandatory maintenance for recertification of a professional designation or certification through a division of an association, society, or accrediting body of authority where the professional designation and or certification has been completed.
How do I know if I will receive continuing education credits if I complete the course?
You can find a listing of the Accrediting Bodies that have pre-approved a course for continuing education credits in the “Accrediting Body Approvals” section of the course description.
How many continuing education credits do I receive upon completion of a course?
The number of continuing education credits each Accrediting Body has pre-approved for this course are included in the “Accrediting Body Approvals” section of the course description.
I have tried to purchase a course and the payment processing is not working?
Check to ensure the address you’ve provided matches the address you have on file with your credit card company. If the problem persists, please email us at: firstname.lastname@example.org